NHTSA Complaint #10251498 — 2002 ACURA MDX

TL*THE CONTACT OWNS A 2002 ACURA MDX. THE CONTACT STATED THAT HIS VEHICLE WOULD NOT SHIFT INTO GEAR. ON 12/12/08, ACURA HEADQUARTERS REFUSED TO PAY OR HELP PAY FOR THE MAJOR WORK ON THE TRANSMISSION COST OF APPROXIMATELY $4,000+. THE DEALER CONFIRMED THAT THE RECALL WORK WAS DONE ON JUNE 2, 2004; HOWEVER, THEY DIDN?T STATE WHAT WAS DONE. THEY WILL NOT PROVIDE ANY PROOF IN WRITING. THE CARFAX REPORT ALSO DOES NOT LIST THAT THERE WAS A RECALL ON THE TRANSMISSION OR ANY RECALL WORK WAS PERFORMED. TWO ACURA DEALERS HAD THE VEHICLE IN THEIR POSSESSION (CORPORATE CAR) WHEN THE RECALL WAS ANNOUNCED AND CANNOT PROVIDE PROOF THAT THE WORK WAS DONE. THE VEHICLE HAS CURRENTLY EXPERIENCED TOTAL TRANSMISSION FAILURE. NHTSA CAMPAIGN ID NUMBER 04V176000 (POWER TRAIN:AUTOMATIC TRANSMISSION) WAS REFERENCED. SINCE THE CONTACT IS THE SECOND OWNER OF THE VEHICLE, THE DEALER STATED THAT A NEW OIL JET KIT WAS PREVIOUSLY INSTALLED; THEREFORE THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. HE WOULD LIKE TO SPEAK WITH AN INVESTIGATOR CONCERNING THE FAILURE. THE FAILURE MILEAGE WAS 140,000.