NHTSA Complaint #10251203 — 2000 FORD FOCUS

MY DAUGHTER WENT TO DROP OFF LUNCH TO MY OTHER DAUGHTER AND THE IGNITION LOCKED AND THE KEY WOULDN'T TURN. ACCORDING TO CLARENCE DITLOW WITH AUTO SAFETY .ORG THIS IS THE NUMBER 1 REPORTED DEFECT IN THE 2000-2003 FORD FOCUS, SO WHY ISN'T FORD RECALLING THIS VEHICLE PROBLEM??? MY DAUGHTER CALLED FORD CUSTOMER SERVICE ABOUT THIS ISSUE AND THE REP TOLD HER THAT THIS IS A PROBLEM THAT HAS BEEN HAPPENING AND THAT THEY WOULD PROBABLY HAVE TO RECALL THIS ISSUE. I THEN CALLED FORD CUSTOMER SERVICE SEVERAL DAYS LATER AND THE REPRESENTATIVE TOLD ME THAT THERE IS NO RECORD OF ANY PROBLEMS RELATING TO THE KEY LOCKING AND NOT BEING ABLE TO DRIVE THE VEHICLE. I WAS VERY UPSET AND SAID GOODBYE AND WENT ON THE INTERNET TO DO MY RESEARCH AND FOUND THAT THIS WAS A COMMON PROBLEM WITH THIS VEHICLE. I WILL NEVER BUY ANOTHER FORD IF THIS IS THE WAY THEY REPRESENT THEIR VEHICLES. I THEN CALLED FORD BACK AFTER MY RESEARCH AND INQUIRED WHY THE OTHER REP HAD TOLD ME THAT THERE WAS NO RECORD OF ANY ISSUES OF THIS TYPE WITH THE FOCUS. ALL I WANT IS FOR FORD TO STAND BEHIND THEIR PRODUCT. NOTHING MY DAUGHTER SIS COULD OF PREVENTED THIS ISSUE AND NOW FORD WANTS ME TO PAY FOR THE IGNITION TO BE REPLACED AT A COST OF $400 TO $500 ACCORDING TO RESEARCH SHOWN. UNBELIEVABLE... PLEASE HELP... *TR