NHTSA Complaint #10251171 — 1998 DODGE RAM 1500

'ON MAY 26, 2003 I TOOK MY PICKUP TO DENOYER DODGE 2242 CENTRAL AVE, SCHENECTADY, NEW YORK AND HAD THEM HANDLE THE RECALL SITUATION. 'ON DECEMBER 4, 2008 TRAVELING SOUTH ON INTERSTATE 87 THE HOOD FLEW UP SMASHED THE WINDSHIELD. THE GRILL WORK FLEW OFF THE HOOD AND LANDED IN THE BED OF THE TRUCK. 'I CALLED 911 AND THE NEW YORK STATE POLICE ARRIVED AND FILED A REPORT. I HAD THE TRUCK TOWED. 'ON DECEMBER 5, 2008 I CALLED DODGE CUSTOMER SERVICE AT 1-800-992-1997 AND SPOKE TO RHYS. I WAS TOLD TO TAKE THE TRUCK TO A LOCAL DEALER WHO WOULD DETERMINE THE CAUSE OF THE HOOD LATCH DISENGAGING. SHE SUGGESTED I COULD CALL LANGON CHRYSLER JEEP OR GOLDSTEIN CHRYSLER. SHE ALSO INFORMED ME THAT IF IT WAS THE LATCH THAT THEY WOULD BE RESPONSIBLE AND I WOULD ALSO BE GIVEN A LOANER VEHICLE TO DRIVE. SHE GAVE ME A REFERENCE NUMBER OF 18144145 I CALLED LANGON AND SPOKE TO MIKE. HE INFORMED ME THAT THEY DIDN'T HAVE A BODY SHOP. HE ALSO TOLD ME I NEEDED TO CALL A DIFFERENT 800 NUMBER TO REPORT THE PROBLEM. HE GAVE ME 1-800-283-5882 I CALLED THE 1-800-283-5882 WHICH THE RECORDED NUMBER GAVE ME 1-800-856-5545 WHICH I CALLED. SPOKE TO DAVE WHICH TOLD ME I WAS SPEAKING TO CHRYSLER AND HE TRANSFERRED ME BACK TO AUSTIN AT THE ORIGINAL 800 NUMBER (1-800-922-1997) AUSTIN ASKED ME FOR MY REFERENCE NUMBER (18144145) AND HE REPEATED WHAT I HAD ALREADY BEEN TOLD BY RHYS. HE SAID THAT IF THIS ACCIDENT WAS CAUSED BY THE RECALLED LATCH THAT DODGE WOULD BE RESPONSIBLE AND I WOULD GET A LOANER CAR. I THAN CALLED GOLDSTEIN CHRYSLER I SPOKE TO MORGAN AND REPEATED THE WHOLE STORY. MORGAN TOLD ME BASICALLY THE SAME THING I HAD BEEN TOLD BY THE OTHER CHRYSLER DEALER. HE SAID THEY WOULD INSPECT THE TRUCK AND SEE IF ANYONE HAD LEFT THE HOOD OPEN. FEELING LIKE I AM GETTING THE RUN AROUND I CALLED LISA AT SCATUB MY INSURANCE COMPANY. I WAS TOLD TO CALL KEMPER INSURANCE TO START THE PAPERWORK. THE HAD THE ADJUSTER CALL ME AND SHE SUGGESTED THEY HAVE THE TRUCK TOWED TO METRO FOR. *TR