NHTSA Complaint #10250592 — 2005 CHEVROLET MONTE CARLO

PURCHASED A 2005 MONTE CARLO ON SEPT 22ND FROM MITSUBISHI MOTORS AT 90160 HICKMAN RD DES MOINES, IA, 50325. IT WAS WITH IN A FEW DAYS (APPROXIMATELY FRIDAY SEPT 26TH) THAT THE SPEEDOMETER STUCK AT ZERO AND DID NOT MOVE UNTIL THE CAR WAS SHUT OFF. THE CAR ALSO WAS SHIFTING HARD AND MAKING A NOISE CALLED MITSUBISHI AND TOOK THE CAR INTO BE LOOKED AT. I ONLY TOLD THE SERVICE PERSON ABOUT THE SHIFTING NOISE BUT TOLD THE TECH ABOUT THE SPEEDOMETER STICKING AT ZERO. THE SERVICE PEOPLE SAYS THERE IS NOTHING WRONG WITH THE CAR THAT IT IS SUPPOSED TO MAKE THAT NOISE AND THE SPEEDOMETER DID NOT STICK FOR THE TECH. THE SPEEDOMETER KEPT STICKING AT ZERO AND A VIDEO WAS TAKEN OF IT WHILE DRIVING DOWN THE ROAD THAT IT IS ON ZERO AND THE CAR IS PASSING HOUSES. CALLED MITSUBISHI AND TRIED MANY TIMES TO EMAIL THE VIDEO TO THEM BUT THEIR EMAIL WOULD NOT ACCEPT THE VIDEO. TOOK THE VIDEO IN AND BO LAUGHED AT IT AND DID NOT REALLY SEEM TO CARE THAT SOMETHING WAS WRONG WITH THE CAR, HE SAID WE WOULD HAVE TO GO TALK TO SOMEONE UP FRONT BUT NO ONE WAS THERE BECAUSE THEY WHERE ALL OVER AT THE NEW BUILDING. CALLED THE NEW BUILDING NOW IS DES MOINES IMPORTS AT 11400 NW 54TH AVE GRIMES, IOWA 50111AND TALKED TO A JESSICA AND TOLD HER ABOUT THE CAR AND HOW UPSET I AM AT THE WAY I HAVE BEEN TREATED BY MITSUBISHI DEALERSHIP. JESSICA SAYS THAT BO IS NO LONGER EVEN WITH THEM AND THAT I SHOULD TALK TO ANDY AND SOME OTHER GUY FROM KIA. SO I TALK TO ANDY AND TOLD HIM WHAT HAS BEEN GOING ON AND MADE AN APPOINTMENT TO HAVE THE CAR LOOKED AT. WE DROP THE CAR OFF AND HEAR NOTHING FROM THEM ALL DAY AND IT?S GETTING LATE IN THE DAY AFTER 5PM, SO I HAVE TO CALL THEM TO ASK WHAT IS GOING ON. THEY COULD NOT GET THE CAR TO DO IT AND THEY WANT TO KEEP IT ANOTHER DAY, THEY DROVE IT TWICE ALREADY. NEXT DAY I HEAR NOTHING AND HAVE TO CALL AGAIN WE CAN'T BE WITH OUT THE CAR AND THEY CAN'T GET IT TO DO IT. I HAVE A LOT MORE DETAIL AND THEY ONLY WANT TO PAY 100.00 TOWARDS BILL. I DON'T FEEL THIS IS MY BILL. *TR