NHTSA Complaint #10250583 — 2003 VOLVO XC70

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10250583
Vehicle	2003 VOLVO XC70
Component	AIR BAGS
Date of Incident	December 2, 2008
Date Filed	December 3, 2008
Mileage	67,815 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

SERVICE LIGHT ILLUMINATED INDICATING FAILURE IN THE SRS AIRBAG SYSTEM ON MY 2003 VOLVO CROSS COUNTRY WAGON. DEALER INVESTIGATED AND STATED THE CENTRAL COMPUTER ON THE AUTO HAD FAILED RESULTING IN A $980 REPAIR. DEALER INDICATED THAT IF COMPUTER WAS NOT REPAIRED, AIRBAGS WOULD NOT DEPLOY IN AN ACCIDENT AND PRESENTS SERIOUS SAFETY ISSUE. DEALER INDICATED AUTOMOBILE WOULD NOT BE SAFE TO DRIVE WITHOUT COMPUTER REPLACEMENT. SINCE WHEN DO CENTRAL SRS COMPUTERS JUST STOP WORKING? I BELIEVE THIS REPAIR SHOULD BE COVERED BY VOLVO AND NOT THE CONSUMER AS IT POSES SERIOUS SAFETY ISSUES TO THE CONSUMER AND IS A COMPONENT OF THE AUTOMOBILE THAT SHOULD NOT REQUIRE ANY SERVICE, SUCH AS TIRE OR BRAKE REPLACEMENT. COMPUTERS DO NOT INCUR WEAR AND TEAR. *TR

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