NHTSA Complaint #10250395 — 1997 FORD CROWN VICTORIA

TL*THE CONTACT OWNS A 1997 FORD CROWN VICTORIA. THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 08V051000 (VEHICLE SPEED CONTROL:CRUISE CONTROL). THE SPEED CONTROL SWITCH WAS DEACTIVATED AT THE COST OF $100. SHE CALLED THE MANUFACTURER BECAUSE THE DEALER CHARGED HER FOR THE REPAIR AND WAS ADVISED TO FILE A COMPLAINT WITH NHTSA. ONE YEAR LATER, THE CONTACT RECEIVED ANOTHER RECALL NOTICE ADVISING HER TO RETURN TO THE DEALER TO FINISH THE REPAIR. SHE HAS NOT HAD THE REPAIR COMPLETED. THE CONTACT HAS A COPY OF THE INVOICE. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.