NHTSA Complaint #10250228 — 2008 TOYOTA 4RUNNER

NEW, FROM 15,000- 25, 000 MILES, 2008 TOYOTA FOUR RUNNER, JERKING WHEN ACCELERATED ON THE FREEWAY. IT IS AS IF THE SHIFT GEAR OR TRANSMISSION IS NOT PROPERLY WORKING. THIS HAS OCCURRED MULTIPLE TIMES AFTER THE 15, 000 MILE SERVICE. FIRST DEALERSHIP WORKERS STATED NOTHING WRONG. CURRENT DEALERSHIP HAS NOT CHECKED FOR CAUSE NOR HAVE THEY OFFERED A SOLUTION. CAR REMAINS AT DEALERSHIP. SECOND ISSUE, MOST RECENT INCIDENT, SAME VEHICLE AT 25, 000 MILES WHEN ACCELERATED ON THE FREEWAY, JERKED UNCONTROLLABLY, WORST THAN BEFORE, ACCELERATED TO FAST SPEED (FLOOR MAT WAS SECURED), WOULD NOT BRAKE. DRIVER ATTEMPTED TO MOVE TO EXIT. ENGINE REMAINED REVVED UP. BRAKES SLOWED BUT DID NOT STOP VEHICLE. ABLE TO MOVE TO EXIT...HEAVY TRAFFIC. I COULD HAVE REARED ENDED MANY VEHICLES. SMOKE AND BURNING ODOR FROM BRAKE AREA. DEALERSHIP STATES FLOOR MAT WAS STUCK WHICH IS NOT TRUE, AS WITNESSED BY A PASSENGER IN THE FRONT SEAT. VEHICLE HAS MANUFACTURERS WARRANTY AND EXTENDED WARRANTY. DEALERSHIP REFUSED TO PERMIT OWNER TO RETAIN LOANER VEHICLE UNTIL PROBLEM IS RESOLVED. DEALER HAS NO EXPLANATION FOR JERKING OR SHIFTING/TRANSMISSION ISSUE NOR BURNING ODOR/SMOKE ISSUE. REFUSES TO PROVIDE OWNER WITH CORPORATE CONTACT OR DISTRICT MANAGER INFORMATION. DRIVER NEEDS VEHICLE TO TRANSPORT CHILD TO MEDICAL APPTS. ONE HOUR AWAY FROM HOMESITE ON WEEKLY BASIS. *TR