NHTSA Complaint #10250074 — 2005 VOLKSWAGEN JETTA AIR BAGS

Complaint Details

ODI Number	10250074
Vehicle	2005 VOLKSWAGEN JETTA
Component	AIR BAGS
Date of Incident	November 19, 2008
Date Filed	November 28, 2008
Mileage	42,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

MY TRUNK HAS NEVER CLOSED PROPERLY FROM THE DAY I DROVE IT OFF THE LOT. I TOOK THE VEHICLE BACK WITHIN A FEW WEEKS TO BE REPAIRED. THEY DID NOT HAVE THE PART AND IT TOOK A FEW MORE WEEKS. WHEN THEY REPLACED IT, IT STILL CONTINUED NOT TO CLOSE PROPERLY. I HAVE THE OLD PART. I ALSO RECENTLY HAD AN AIR BAG DEFAULT SENSOR COME ON. I HAVE CONTACTED THEM MULTIPLE TIMES REGARDING THIS AND THEY CONTINUE TO ADVISE THAT THEY WILL HAVE TO CHARGE ME A DIAGNOSIS OF 97.50 AND I WILL HAVE TO PAY FOR A RENTAL IF THIS IS NOT COVERED UNDER WARRANTY. I HAVE CONTINUOUSLY HAD PROBLEMS WITH THIS SERVICE DEPARTMENT. I HAVE TRIED TO DROP THE VEHICLE OFF AND THEY INSIST THAT THEY DO NOT HAVE ROOM AND WILL NOT BE ABLE TO GET TO MY VEHICLE FOR SEVERAL DAYS. THESE ARE VERY SERIOUS HAZARDS THAT COULD BE LIFE THREATENING YET THEY FAIL TO RECOGNIZE THE IMPORTANCE OF THEIR CUSTOMER. *TR

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#11290606 — December 21, 2019 — WHEN TURNING ON THE CAR, THE AIR BAG DEFAULT BUTTON COMES ON. THE INTERIOR LIGHTS DO NOT COME ON.

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