NHTSA Complaint #10249541 — 2008 INFINITI G37 ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10249541
Vehicle	2008 INFINITI G37
Component	ENGINE AND ENGINE COOLING
Date of Incident	November 10, 2008
Date Filed	November 22, 2008
Mileage	1,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NE

Consumer Description

THE ENGINE MAKES CLICKING/TAPPING SOUND AT START-UP, DEALER SERVICE DEPARTMENT CONTACTED. I WAS INFORMED THAT I NEED A "SPECIAL" OIL CHANGE, AND THEY'RE AWARE OF THE PROBLEM. AFTER RESEARCHING FOR THE SAME PROBLEM, IT LOOKS LIKE THIS 'SPECIAL' FACTORY OIL WILL BE NEEDED AND COST MORE THAN CONVENTIONAL OIL. HOWEVER, I WAS NOT INFORMED OF THIS SPECIFIC MATTER WHEN THE VEHICLE WAS PURCHASED NOR DOES IT SAY ANYWHERE IN MY OWNER MANUALS. APPARENTLY, ONLY THE DEALERSHIP HAD SUCH OIL AND I AM REQUIRE TO USE IT AFTER THE FACT. *TR

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