NHTSA Complaint #10249298 — 2003 HONDA CIVIC STRUCTURE:BODY

Complaint Details

ODI Number	10249298
Vehicle	2003 HONDA CIVIC
Component	STRUCTURE:BODY
Date of Incident	September 1, 2008
Date Filed	November 19, 2008
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

ABOUT 2 MONTHS AGO I NOTICED THE PAINT DETERIORATING FROM THE EXTERIOR ROOF OF MY VEHICLE. I IMMEDIATELY CONTACTED THE DEALERSHIP WHERE I PURCHASED THE VEHICLE. THEY SCHEDULED AN APPOINTMENT ABOUT 6 WEEKS LATER FOR ME TO COME TO THE DEALERSHIP AND HAVE THE MANUFACTURER REPRESENTATIVE VIEW THE VEHICLE PAINT ISSUE. THE PAINT IS CURRENTLY ONLY DETERIORATING FROM THE ROOF. THE DEALERSHIP DECLINED TO CORRECT THE ISSUE STATING THE VEHICLE WAS 1) OUT OF WARRANTY 2) ENVIRONMENTAL FACTORS CONTRIBUTING TO THE PAINT PROBLEM 3) CARE OF THE CAR WHILE AT THE DEALERSHIP, THERE WAS ANOTHER CUSTOMER WHO HAD AN ACCORD WITH THE SAME ISSUE. I HAVE ALSO SEEN OTHER CIVICS AND ACCORDS WITH THE SAME ISSUE. THE SERVICE MANAGER NOR MANUFACTURER REPRESENTATIVE DID NOT PROVIDE INFORMATION AS TO WHY THE PAINT LOCATED AT THE AREA OF DETERIORATION WAS HAPPENING. THE SERVICE MANAGER DIRECTED ME ONLY TO WARRANTY EXPIRATION AND ENVIRONMENTAL CONCERNS POINTING TO THE RUBBER STRIPS AT THE EXTERIOR SIDE WINDOWS WHERE WATER SPOTS WERE LOCATED. *TR

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