NHTSA Complaint #10248867 — 2002 HOLIDAY RAMBLER ADMIRAL

I PURCHASED A 2002 ADMIRAL MOTOR HOME, ON A FORD CHASSIS NEW IN AUGUST OF 2003 FROM PAW PAW'S CAMPER CITY IN PICAYUNE, MS. WHEN I WAS CHANGING THE EXHAUST PIPE TALE END PIECE, I DISCOVERED A SERIOUS SAFETY PROBLEM. WHILE UNDER THE MOTOR HOME I LOOKED UP, AND DISCOVERED THAT THE FRONT BOLT ON THE REAR LEFT LEAF SPRING WAS STICKING OUT ABOUT ONE AND HALF INCHES LOOKING AT IT FROM THE FENDER WELL, AND THEY HAD NO NUT ON THE BOLT THAT HOLES THE LEAF SPRING IN PLACE. I CALLED FORD MOTOR COMPANY ASSISTANCE CENTER, AND TALKED WITH A FORD CUSTOMER ASSISTANT REPRESENTATIVE, AND EXPLAINED TO HIM WHAT I DISCOVERED WHILE WORKING ON THE EXHAUST PIPE. HE SAID IT WAS OUT OF WARRANTY, AND THERE WAS NOTHING THAT FORD WAS GOING TO DO ABOUT IT. I TOLD HIM I NEW MY MOTOR HOME WAS NOT IN WARRANTY, BUT THAT I FEEL THIS IS A SAFETY ISSUE. I ALSO TOLD HIM THAT I ONLY HAVE 27400 MILES ON MY MOTOR HOME, AND THAT IF FORD HAS THIS KIND OF A PROBLEM, THEY SHOULD STOP MAKING TRUCKS, AND PUTTING MOTOR HOMES ON THEIR CHASSIS, BECAUSE I FEEL THIS SHOULD HAVE NEVER HAPPEN. I TOLD HIM THAT I SHOULD FEEL SAFE GOING DOWN THE ROAD IN MY MOTOR HOME AND NOT HAVE TO WORRY ABOUT THINGS LIKE THIS HAPPENING THAT COULD KILL ME AND ANYONE WITH ME. I STRONGLY BELIEVE THAT FORD MOTOR COMPANY SHOULD REIMBURSE ME THE $353.75 IT COST ME FOR TOWING, AND REPAIR. I WOULD NOT BE SUBMITTING THIS COMPLAINT IF THEY DONE THEIR JOB RIGHT WHEN THEY PUT THE CHASSIS TOGETHER. I HAVE PICTURES OF THE LEAF SPRING I CAN E-MAIL IF YOU WOULD LIKE TO SEE IT. *TR