NHTSA Complaint #10248588 — 2003 SUBARU FORESTER

ELECTRIC LOCKS--THE TAILGATE--EVEN THOUGH I HAD THE EXTRA WARRANTY I STILL HAD TO PAY 182.00 TO REPLACE THE LOCK BECAUSE IT WAS NOT THE LOCK IT WAS THE LATCH INSIDE THE LOCK THAT DID NOT WORK. WHAT A RIP OFF. I ALSO HAD DOGS IN THE CAR AND IT WAS HOT WHEN THE LOCK WOULD NOT WORK. BECAUSE THERE IS NO KEY TO OPEN THE TAILGATE WHEN DOGS ARE IN CRATES YOU CANNOT OPEN THE DOOR! SUBARU WOULD NOT COVER THE LOCK, EVEN THOUGH THE WARRANTY SAID IT COVERS LOCKS. THIS IS DANGEROUS FOR THOSE OF US WHO USE A CRATE TO SAFELY TRANSPORT OUR DOG. THE CAR WAS SCRATCHED IN ORDER TO REMOVE DOGS FROM THE BACK DOORS GETTING CRATES IN A POSITION TO ALLOW DOORS TO BE OPENED. *TR