NHTSA Complaint #10248579 — 2005 CHEVROLET TAHOE

WHILE THE VEHICLE WAS STILL UNDER FACTORY WARRANTY IT WAS SERVICED AT A GM DEALERSHIP FOR RATTLING NOISE IN THE STEERING. THEY SAID THEY HAD TO APPLY GREASE TO THE STEERING SHAFT BECAUSE THE GREASE SHIFTED DOWN. THIS IDENTICAL NOISE STARTED AGAIN AND WAS BROUGHT BACK TO SAME DEALERSHIP AROUND A YEAR LATER. THE FACTORY WARR. IS UP BUT WE HAVE 3RD PARTY EXT WARR. THEY CHANGED THE STEERING SHAFT AND BEARING THIS TIME AND MY DEDUCTIBLE IS 100.00 DOLLARS. I ASKED THE SHOP WHY THIS WAS NOT DONE ON THE FIRST VISIT AND THEY TOLD ME THE PARTS WERE NOT AVAIL. AT THAT TIME AND ABOUT 1,500,000 OF THIS TYPE HAD THE RATTLING PROBLEM UNTIL GM CAME OUT WITH THIS REVISED SHAFT AND BEARING TO KEEP THE GREASE IN. THIS IS A FACTORY DEFECT AND SHOULD HAVE BEEN ADDRESSED AND CHANGED BY GM. *TR