NHTSA Complaint #10248259 — 2008 BUICK LUCERNE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10248259
Vehicle	2008 BUICK LUCERNE
Component	STRUCTURE:BODY
Date of Incident	February 15, 2008
Date Filed	November 10, 2008
Mileage	456 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TL*THE CONTACT OWNS A 2008 BUICK LUCERNE. THE VEHICLE WAS PURCHASED NEW WITH EXCESSIVE SCRATCHES ON THE EXTERIOR PAINT. THE SCRATCHES COVERED THE ENTIRE BODY OF THE VEHICLE. THE SALES REPRESENTATIVE OBSERVED THE DEFECTS DURING THE NEW VEHICLE INSPECTION. IMMEDIATELY, THE AUTHORIZED DEALER COLLISION CENTER INSPECTED THE VEHICLE AND STATED THAT THE SCRATCHES WERE DUE TO FAULTY PAINT WORKMANSHIP. THE MANUFACTURER WAS NOTIFIED OF THE DEFECTIVE EXTERIOR PAINT AND REFUSED TO REPAIR THE VEHICLE. THE CONTACT WAS DISPLEASED TO KNOW THAT THERE WAS NO REMEDY FOR THE DEFECT ONCE IT WAS REPORTED TO THE DEALER AT THE TIME OF SALE. THE FAILURE MILEAGE WAS 456 AND CURRENT MILEAGE WAS 4,000.

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