NHTSA Complaint #10247688 — 2001 MITSUBISHI MONTERO

TL*THE CONTACT OWNS A 2001 MITSUBISHI MONTERO. THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALER FOR ROUTINE MAINTENANCE. MONTHS LATER, HE TOOK THE VEHICLE TO A DIFFERENT REPAIR SHOP FOR AN OIL CHANGE AND WAS ADVISED THAT THE FORMER DEALER DID NOT REINSTALL THE HEAT COVER. WITHOUT THE HEAT COVER, THERE IS NO SAFEGUARD TO THE VARIOUS HOSES AND COMPONENTS IN THE ENGINE, WHICH HAS SEVERAL POTENTIAL SAFETY IMPLICATIONS. HE CALLED THE DEALER AGAIN AND WAS ADVISED BY THE MANAGER, TOM WANSTER, THAT HIS HEAT COVER WAS NOT LEFT THERE; HOWEVER, THEY DID LOCATE OTHER HEAT COVERS FOR SIMILAR MODELS. THE MANAGER WOULD NOT PROVIDE HIM WITH ANY ASSISTANCE. THE CONTACT FILED A COMPLAINT WITH THE FEDERAL TRADE COMMISSION. THE FAILURE MILEAGE WAS 95,000 AND CURRENT MILEAGE WAS 102,268.