NHTSA Complaint #10247391 — 2004 LINCOLN AVIATOR STRUCTURE:BODY

Complaint Details

ODI Number	10247391
Vehicle	2004 LINCOLN AVIATOR
Component	STRUCTURE:BODY
Date of Incident	October 30, 2008
Date Filed	October 31, 2008
Mileage	56,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

OUR 2004 LINCOLN AVIATOR HAS DEVELOPED A SMALL 6 INCH CRACK IN THE PLASTIC SURROUNDING AND BELOW THE BACK WINDOW. WHEN CONTACTING THE DEALER WE WERE TOLD THAT THIS IS A KNOWN PROBLEM BUT FORD REFUSES TO DO ANYTHING ABOUT IT. WE WERE THEN TOLD TO CALL FORD DIRECTLY AND WERE TOLD THAT YES THEY KNOW ABOUT IT BUT THEY ARE NOT OFFERING ANY HELP TO CUSTOMERS. IN RESEARCHING THIS PROBLEM ONLINE THERE ARE 100'S IF NOT 1,000'S OF FORUM POSTS DISCUSSING THIS DEFECT. A PRIMARY FORUM WOULD BE ON THE EDMUNDS CAR SITE. MY ISSUE IS THAT THIS CRACK COULD NOT BE CAUSED BY ANYTHING BUT A DEFECT AND THEREFORE FORD SHOULD BE LIABLE. THE LOCATION IS SUCH THAT DEBRIS, ETC. COULD NOT CAUSE THIS CRACK. FORD HAS QUOTED US OVER $ 1,000 TO FIX THEIR PROBLEM AND UNTIL WE DO THE CAR IS NOW SUSPECT TO WATER DAMAGE IF IT WERE TO RAIN. THANK YOU . *TR

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