NHTSA Complaint #10247288 — 2003 LEXUS LS430

TRUNK SUPPORT STRUTS NOT FUNCTIONING APPROPRIATELY, CAUSING TRUNK LID TO ABRUPTLY FALL AND INJURING ANYTHING IN THE PATH OF CLOSURE. WE NOTICED THE INCREASING LACK OF ABILITY TO HOLD THE LID OPEN, NEVER UNDERSTANDING THAT IT ACTUALLY WAS SUPPOSE TO ALSO LIFT THE LID (IT NEVER DID LIFT THE LID AND WE HAVE OWNED THE CAR FOR FOUR YEARS/ 45,000 MILES) AND COULD HAVE BEEN POTENTIALLY REPLACED DURING THE WARRANTY PERIOD (SEEMS LIKE EARLY LIFE FAILURE). WHEN ASKING THE DEALERSHIP SERVICE ADVISOR HE SAID, YES THESE DO SEEM TO WEAKEN OFTEN AND THEY COULD BE REPLACED FOR $500. THE CONSEQUENCE PRIOR TO THE DEALERSHIP VISIT WAS THE TRUNK LID FALLING AND HITTING MY BACK CAUSING BRUISING. SINCE MY SHOULDER HELPED TO ELIMINATE THE BLOW IT CERTAINLY COULD HAVE BEEN A LOT WORSE. POTENTIALLY SOMEONE WHO HAD THEIR HANDS AT THE BASE OF THE TRUNK COULD EITHER HAVE SEVERE DAMAGE OR POTENTIAL LOSS OF LIMB. FOR A HIGH-END VEHICLE, LET ALONE ANY VEHICLE, THIS EARLY LIFE FAILURE AND THE DANGER IT POSES TO ANYONE IN THE WAY OF THE FALLING TRUNK LID IS NOT ACCEPTABLE. LEXUS/TOYOTA CORPORATION SHOULD STAND BEHIND THEIR PRODUCT AND PROVIDE THE UPDATED TRUNK STRUT FOR THE SAFETY OF LS430 OWNERS, FRIENDS, FAMILIES, AND AUTO SERVICE PERSONNEL. *TR