NHTSA Complaint #10246872 — 2000 JAGUAR XJ SEDAN

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number 10246872
Vehicle 2000 JAGUAR XJ SEDAN
Component ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident
Date Filed
Mileage 64,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

JAGUAR 2000 XJR: WHILE DRIVING VEHICLE WOULD SUDDENLY DISPLAY WARNING MESSAGE THAT TRACTION CONTROL / ASC WAS NOT AVAILABLE AND WOULD GO INTO A FAILSAFE ENGINE MODE. ENGINE WOULD THEN RUN VERY ROUGHLY AND WOULD NOT ACCELERATE PAST 5-10MPH. MECHANIC DIAGNOSED A FAULT CODE OF P0121 WHICH IS ADDRESSED AS A KNOWN JAGUAR TECHNICAL SERVICE BULLETIN FOR A "MISMATCHED" CONNECTOR TO THE THROTTLE BODY. INTERNET RESEARCH REVEALS THAT THIS IS A VERY COMMON PROBLEM EXPERIENCED BY MANY JAGUAR OWNERS THAT IS KNOWN BY JAGUAR AND CONSTITUTES A SAFETY HAZARD. JAGUAR KNOWS THAT IT MISMATCHED GOLD AND TIN PLATED THROTTLE BODY CONNECTORS AND ADVISED ITS REPAIR TECH'S TO REPLACE ONLY IF CUSTOMER COMPLAINS! HOW WILL A CUSTOMER KNOW SUCH A PROBLEM EXISTS UNTIL IT HAPPENS AND IT WILL HAPPEN EVENTUALLY. ANYTHING THAT MAY SUDDENLY AND WITHOUT WARNING AFFECT A VEHICLE'S ABILITY TO ACCELERATE IS A MAJOR SAFETY HAZARD. JAGUAR SHOULD HAVE AND MUST ISSUE A FULL RECALL OF THE AFFECTED VEHICLES BEFORE SOMEBODY GETS CATASTROPHICALLY INJURED AND/OR KILLED. IT COSTS IN EXCESS OF $450+ TO FIX THIS KNOWN PROBLEM AND JAGUAR IS ALLOWING CONSUMERS TO DRIVE UNSAFE VEHICLES THAT MAY FAIL AT THE WORST TIME. WHAT WOULD HAVE HAPPENED IF I WAS MAKING A LEFT TURN AND IT FAILED AT THE WRONG TIME AND GOT BROADSIDED WITH MY WIFE OR CHILDREN INSIDE? *TR

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