NHTSA Complaint #10246477 — 2003 DODGE DURANGO

EQUIPMENT:APPLIANCE:AIR CONDITIONER issue reported to NHTSA

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Complaint Details

ODI Number	10246477
Vehicle	2003 DODGE DURANGO
Component	EQUIPMENT:APPLIANCE:AIR CONDITIONER
Date of Incident	August 20, 2008
Date Filed	October 23, 2008
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I HAVE HAD TO REPLACE THE BLOWER MOTOR RESISTOR MULTIPLE TIMES. ON ONE OCCASION THE WHEN THE RESISTOR FAILED, THE WIRING HARNESS AND RESISTOR GOT SO HOT THEY FUSED TOGETHER, INCLUDING THE ACCOMPANYING WIRING. THE LAST TIME I PURCHASED ON AND REPLACED IT I WAS TOLD THAT IT HAD BEEN REDESIGNED AND WOULD HOLD UP BETTER. I WAS ALSO TOLD BY A DODGE EMPLOYEE NOT TO RUN THE SYSTEM ON THE LOWEST SETTING. I UNDERSTAND THAT IT IS COOLED BY THE AIR MOVEMENT INSIDE THE HVAC DUCT WORK, BUT AT WHAT POINT WILL DODGE ASSUME THE RESPONSIBILITY OF A POOR DESIGN AND LACK OF QUALITY REPLACEMENT PARTS. *TR

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