NHTSA Complaint #10245802 — 2007 CHEVROLET SILVERADO 2500

TL*THE CONTACT OWNS A 2007 CHEVROLET SILVERADO 2500. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING COLUMN BECAME INOPERABLE. THE VEHICLE WAS DRIVEN TO THE DEALER AND THEY STATED THAT THE STEERING GEAR WAS DEFECTIVE. THE DEALER REPLACED THE STEERING GEAR. APPROXIMATELY SIX MONTHS LATER, THE STEERING COLUMN BECAME INOPERABLE AGAIN. THE VEHICLE WAS DRIVEN TO THE DEALER AND THEY REPLACED THE STEERING COLUMN. TWO WEEKS AFTER THE REPAIRS WERE PERFORMED, THE CONTACT WAS INVOLVED IN A CRASH DUE TO THE STEERING COLUMN FAILURE. HE SUSTAINED MINOR INJURIES AND THE VEHICLE SUSTAINED FRONT END AND ALIGNMENT DAMAGE. A POLICE REPORT WAS FILED. THE DEALER PERFORMED A REALIGNMENT. THE MANUFACTURER ADVISED HIM TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE RESULTS OF THE TEST SHOWED NO DEFECTS WITH THE VEHICLE. THE CURRENT MILEAGE WAS 28,325 AND FAILURE MILEAGE WAS 2,800.