NHTSA Complaint #10245160 — 2004 LEXUS RX

SERVICE BRAKES, HYDRAULIC issue reported to NHTSA

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Complaint Details

ODI Number 10245160
Vehicle 2004 LEXUS RX
Component SERVICE BRAKES, HYDRAULIC
Date of Incident
Date Filed
Mileage 17,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

LEXUS HAS HAD PROBLEMS WITH BRAKE VIBRATION, THEY HAVE ISSUED A TSB BUT ALL THEY ARE DOING IS THROWING NEW ROTORS AND PADS. THIS IS NOT ADDRESSING THE REAL ISSUE AT HAND. BRAKE VIBRATION CAN CAUSE A CAR TO GO OFF THE ROAD WHEN THERE IS ICE OR SNOW ON THE GROUND AND ONCE THE CAR STARTS SLIPPING IN ICE OR SNOW YOU WILL NOT BE ABLE TO REGAIN CONTROL OF THE VEHICLE. MY COMPLAINT IS REGARDING A 2004 RX 330 THAT ONLY HAS 34K ON AND I'M GOING ON MY THIRD SET OF BRAKE PADS. THE CALIPER IS HANGING UP CAUSING UNEVEN PAD WEAR, CAUSING BRAKE VIBRATION. THIS IS NOT ONLY COMPROMISING THE SAFETY OF THE PASSENGERS, BUT MY ENTIRE SUSPENSION WEAR AND TEAR, CAUSE PREMATURE WEAR. THIS PROBLEM HAS CAUSED MY TIRES TO FEATHER AT THE EDGE. I THINK IF LEXUS ISSUED A TSB FOR THIS ISSUE THEY NEED TO GO TO THE ROOT CAUSE OF THIS PROBLEM RATHER THAN JUST THROWING NEW PARTS AND CALLING IT GOOD FOR ANOTHER 15 TO 20K. ALL MY SUSPENSION IS TIGHT AND I HAVE NO RUNOUT AT THE HUB, JUST ON BRAKE PADS. THE DEALER KEEPS SAYING THAT EVERYTHING IS OKAY AND THAT THERE IS NO PROBLEM WITH MY VEHICLE. MY CAR IS PROPERLY ALIGNED, BUT WE KEEP HAVING THIS PROBLEM. THIS ONGOING BRAKE VIBRATION PROBLEM NEEDS TO BE LOOKED AT CAUSE I DON'T FEEL MY WIFE IS SAFE DRIVING THIS CAR ON BAD WEATHER. THIS VIBRATION CAN CAUSE CAR TO LOOSE CONTROL ON BAD WEATHER OR DRIVING AT HIGHWAY SPEEDS. PLZ LOOK AT ALL COMPLAINTS REGARDING BRAKE VIBRATION. I HAVE GOTTEN ON LEXUS WEB FORUMS AND THERE IS A GOOD NUMBER OF PEOPLE WITH THIS COMPLAINT. I FEEL THAT BY LEXUS PUTTING OUT A SERVICE BULLETIN THEY KNOW THAT THERE IS A PROBLEM BUT THEY ARE JUST COVERING UP THE PROBLEM AND NOT GOING AFTER THE ROOT CAUSE. THANKS FOR YOUR TIME ANGEL. *TR

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