NHTSA Complaint #10245067 — 2003 NISSAN ALTIMA

TL*THE CONTACT OWNS A 2003 NISSAN ALTIMA. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED. THE CONTACT SHIFTED INTO NEUTRAL, RESTARTED THE ENGINE, AND DROVE TO HER RESIDENCE. SHE CALLED THE DEALER AND WAS INFORMED THAT THE VEHICLE WAS NOT BEING PROPERLY MAINTAINED. LATER THAT WEEK, THE CONTACT RECEIVED A RECALL NOTICE STATING THAT THE VEHICLE'S ELECTRICAL CONTROL MODULE (ECM) NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS RETURNED TO THE DEALER AND THEY REPROGRAMMED THE ELECTRICAL CONTROL MODULE. IMMEDIATELY FOLLOWING THE REPAIR, THE VEHICLE STALLED AGAIN AND THE POWER STEERING BECAME INOPERABLE. SHE RETURNED THE VEHICLE TO THE DEALER AND THEY REPROGRAMMED THE ECM FOR THE THIRD TIME DUE TO CONSISTENT STALLING. SIX MONTHS LATER, THE STALLING RECURRED. SHE CALLED THE DEALER AND WAS INFORMED THAT THE RECALL WAS SATISFIED AND THEY WERE NOT LIABLE FOR FURTHER REPAIRS. A DIAGNOSTIC TEST WAS PERFORMED AT A LOCAL REPAIR SHOP, WHICH REVEALED THAT THE CRANK SHAFT POSITIONING SENSOR WAS DEFECTIVE. THE MECHANIC INFORMED HER THAT THE CRANK SHAFT POSITIONING SENSOR WAS SUPPOSED TO BE REPAIRED BEFORE REPROGRAMMING THE ECM. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS FOR THE CRANK SHAFT POSITIONING SYSTEM. THE VEHICLE HAS NOT BEEN REPAIRED. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 125,000 AND FAILURE MILEAGE WAS 62,000. UPDATED 10-30-08 *BF UPDATED 11/03/08. *JB