NHTSA Complaint #10244909 — 2007 NISSAN MURANO

FOR EIGHT MONTHS I HAVE BEEN EXPERIENCING MY CAR WINDOWS GOING DOWN MYSTERIOUSLY. NISSAN, MURANO, 2007, SL, TOURING PACKAGE, 4 DOORS W/HATCH. OCCURS WHEN THE CAR IS PARKED, SHUT OFF, LOCKED AND NO ONE INSIDE IT; IN ALL TYPES OF WEATHER (HOT, COLD, DRY, WET); WHEN PARKED INDOORS OR OUTSIDE. TWO FRONT WINDOWS ALWAYS MYSTERIOUSLY GO DOWN BUT ON SOME OCCASIONS REAR WINDOWS GO DOWN TOO ALONG WITH FRONT ONES. I THOUGHT IT WAS OPERATOR ERROR, BUT HAVE RULED IT OUT AFTER HOW FREQUENT IT OCCURS. TWO MONTHS AGO IT OCCURRED WHEN PARKED OUTDOORS; A HEAVY RAIN STORM OCCURRED SOAKED THE VEHICLE AND REQUIRED PROFESSIONAL CLEANING TO REMOVE WATER. A MONTH AGO IT OCCURRED PARKED AT A BUSY MALL PARKING LOT. I WAS SHOCKED TO COME OUT AND FIND THE WINDOWS DOWN AND CAR NOT SECURE. THREE WEEKS AGO IT OCCURRED AT NIGHT PARKED OUTDOORS; IT WAS FILLED WITH DEBRIS IN THE MORNING DUE TO A WINDY NIGHT. IN THE LAST WEEK AND A HALF IT HAS OCCURRED 4 TIMES, WHILE IN A GARAGE. TODAY, OCTOBER 8, 2008 IT HAPPENED TWICE AND I WITNESSED THE SECOND OCCURRENCE. IT OCCURRED THE 2ND TIME JUST AS A RAIN SHOWER WAS STARTING. THE CAR HAD TO BE COVERED WITH A TARP FOR THE NIGHT TO PREVENT RAIN FROM GETTING IN IT IN THE EVENT THE WINDOWS GO BACK DOWN AGAIN. THIS IS A REAL PROBLEM DUE TO THE FACT THAT THE CAR IS NO LONGER SAFE WHEN THE WINDOWS WILL NOT STAY UP. THE PASSENGERS ARE AT RISK, CAR IS AT RISK OF BEING DAMAGED FROM INCLEMENT WEATHER INSIDE IT, VEHICLE IS AT RISK FOR THEFT OR BEING VANDALIZED DUE TO NOT BEING SECURE, PERSONAL PROPERTY IS AT RISK OF THEFT FROM THE VEHICLE DUE TO NOT BEING SECURE. I FEEL THIS ISSUE NEEDS TO BE DOCUMENTED AND ADDRESSED. OTHERS ONLINE HAVE POSTED THE SAME PROBLEMS ON BLOGS. AFTER TODAY I WILL BE MEETING WITH THE DEALER TO ADDRESS THIS ISSUE. FOR A VEHICLE RATED SO HIGH IN SAFETY I NO LONGER FEEL SAFE IN THIS VEHICLE DUE TO THE WINDOW PROBLEM. I AM SHOCKED NISSAN HAS NOT DONE ANYTHING SINCE OTHERS HAVE COMPLAINED. I AM QUESTIONING OWNING IT. *TR