NHTSA Complaint #10244756 — 2007 NISSAN MURANO

A 2007 NISSAN MURANO BOUGHT NEW MAY 2007AND SINCE NEW THE VEHICLE HAS MADE A LOUD SQUEALING SOUND FROM THE BRAKES WHEN IN REVERSE. CAR HAS ALWAYS BEEN SERVICED AT THE CONYERS NISSAN DEALER BUT EVEN THOUGH THE ITEM WAS BROUGHT TO THEIR ATTENTION THEY SAID THERE WAS NO FIX FOR IT. ANOTHER INCIDENT THE VEHICLE WAS LEFT AT THE DEALERSHIP THE WHOLE DAY, TO NO AVAIL. THE MOST RECENT VISIT AND AFTER ANOTHER COMPLAINT THE SERVICE ADVISOR CHECKED THE SERVICE BULLETINS AND FOUND THAT THERE WAS ONE ISSUED FOR THAT PROBLEM AND REPLACED THE FRONT BRAKE PADS. HOWEVER THAT DID NOT SOLVE THE PROBLEM AND DURING A RECENT ROUTINE SERVICE VISIT THE DEALER SAID THAT THE PROBLEM WAS WITH THE BRAKE ROTORS AND PADS WHICH HAD TO BE RE-SURFACED AND TURNED AT A COST OF $250.00 PLUS TAX. WE DO NOT FEEL THAT THERE SHOULD HAVE BEEN A CHARGE SINCE THE PROBLEM EXISTED SINCE THE VEHICLE WAS NEW AND THEY DID NOT HAVE A FIX FOR IT AT FIRST. THEY ARE CITING THE BRAKE WARRANTY WHICH EXPIRES AFTER 12000 MILES CLAIMING NORMAL WEAR AND TEAR CAUSED THE PROBLEM. IF THEY HAD FIXED THE PROBLEM FROM THE START THEN THIS WOULD NOT HAVE BECOME AN ISSUE. *TR