NHTSA Complaint #10244724 — 2007 COACHMEN CAPTIVA

RECEIVED RECALL NOTICE ON DOMETIC REFRIGERATOR IN RV. CALLED DOMETIC ON 9/8/08. DOMETIC ARRANGED/APPROVED SERVICE CENTER TO COME OUT AND REPAIR. MADE APPOINTMENT FOR REPAIR TO BE DONE ON 9/18.REPAIRMAN NEVER SHOWED UP. MADE ANOTHER APPT. FOR REPAIR WITH SAME SERVICE CENTER FOR WEEK OF SEPT 29. AGAIN REPAIRMAN NEVER SHOWED UP AFTER ARRANGING FOR SOMEONE TO MEET HIM. CALLED DOMETIC TODAY 10/08/08 AFTER I COULD NOT GET SERVICE CENTER TO ANSWER PHONE AND ASKED DOMETIC TO ARRANGE FOR ANOTHER SERVICE CENTER TO DO THE WORK. DOMETIC INFORMED ME THAT IT WAS UP TO ME TO CALL AROUND AND FIND SOMEONE TO DO THE WORK FOR $75.00 AS THEY COULD NOT FIND ANYONE THAT CHEAP. I TOLD THEM THAT I FELT THAT SINCE THE RECALL WAS THEIR FAULT THEY NEEDED TO BE THE ONES TO CALL AROUND AND ARRANGE FOR THE SERVICE. I ASKED TO SPEAK TO A SUPERVISOR AND SHE TOLD ME THE ONLY THING SHE COULD DO WAS CALL THE SAME SERVICE CENTER AGAIN AND MAKE A 3RD APPOINTMENT FOR THEM TO COME OUT. I HAVE ARRANGED FOR SOMEONE TO TAKE OFF WORK 2 TIMES NOW AND THIS REPAIRMAN HAS NEVER SHOWN UP. I AM CONCERNED THAT HE WILL EVEN DO THE JOB RIGHT IF HE DOES SHOW UP. IS THIS ANYTHING YOU CAN ASSIST US WITH? *TR