NHTSA Complaint #10244469 — 2000 CHEVROLET MALIBU

PASSLOCK ANTI THEFT DEVICE (OR SYSTEM) IN 2000 CHEVROLET MALIBU. PASSIVE ANTI THEFT COMES ON AND REFUSES TO LET THE AUTOMOBILE START IF THERE IS EVEN A HICCUP IN THE STARTING PROCESS THE CAR WILL NOT START UNLESS LEFT IN ACC FOR 10 MINUTES. THIS HAS PROVEN TO BE A DANGEROUS SITUATION. I RECEIVED A CALL THAT MY DAUGHTER WAS IN AN ACCIDENT AND I WAS NEEDED. WENT TO START MY VEHICLE, THERE WAS A HICCUP IN THE PROCESS AND MY AUTOMOBILE REFUSED TO START FOR 10 MINUTES. IN AN EMERGENT SITUATION WITH ABSOLUTELY NO CONTROL OVER YOUR VEHICLE IS A VERY DANGEROUS SITUATION. LUCKILY IN THIS CASE THE 10 MINUTES DID NOT MAKE A DIFFERENCE IN THE OUTCOME, HOWEVER IN AN EMERGENCY 10 MINUTES COULD PROVE TO BE LIFE THREATENING. I REPEAT - TO NOT HAVE CONTROL OVER ONE'S OWN VEHICLE IS NOT ACCEPTABLE AT THE LEAST AND EXTREMELY DANGEROUS IN AN EMERGENCY. GM WANTS $500 TO REPLACE THE NECESSARY MODULE - WHICH WILL FAIL AGAIN. $500 TO REGAIN CONTROL OVER MY OWN VEHICLE IS NOT ACCEPTABLE. GM SHOULD BE REQUIRED TO PLACE A SWITCH WITHIN REASONABLE ACCESS SO THE OWNER OF THE VEHICLE CAN DETERMINE WHETHER OR NOT THIS DANGEROUS EQUIPMENT CAN BE ENABLED. AGAIN - THIS SITUATION IS NOT ACCEPTABLE AND GM SHOULD BE HELD ACCOUNTABLE. *TR