NHTSA Complaint #10244295 — 2004 SATURN ION

TL*THE CONTACT OWNS A 2004 SATURN ION. THE CLUTCH PEDAL ON THE VEHICLE HAS A RETAINER THAT DOES NOT HAVE THE PROPER DURABILITY. AFTER A FEW MONTHS, THE RETAINER DETACHES AND CAUSES THE CLUTCH PEDAL TO RAISE UPWARDS. AS A RESULT, THE DRIVER IS UNABLE TO PROPERLY SWITCH GEARS FAST ENOUGH. WHEN THE FAILURE FIRST OCCURRED ON JULY 20, 2007, THE DEALER REPLACED THE CYLINDER AXULATOR, MASTER CLUTCH, THE ENTIRE CLUTCH PEDAL, AND THE RETAINER. THE REPAIR LASTED FOR 15 MONTHS. RECENTLY, WHILE ATTEMPTING TO SWITCH GEARS AT 15 MPH, THE CONTACT NOTICED THAT THE CLUTCH HAD ONCE AGAIN LOST THE RETAINER AND CAUSED THE PEDAL TO RAISE. THE CONTACT WAS UNABLE TO DETERMINE WHERE THE CLUTCH WAS LOCATED, WHICH NEARLY CAUSED A CRASH. HE CALLED THE DEALER AND WAS INFORMED THAT THE VEHICLE COULD NOT BE REPAIRED FOR FREE BECAUSE IT WAS NO LONGER UNDER WARRANTY. THE CONTACT BELIEVES THAT THIS IS A SAFETY ISSUE THAT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR REPAIRING. HE CALLED THE MANUFACTURER DIRECTLY AND THEY REFUSED TO MAKE ANY REPAIRS. THE VEHICLE CURRENTLY HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 59,751 AND CURRENT MILEAGE WAS 80,210.