NHTSA Complaint #10244166 — 2001 ACURA CL

WHEN WE HEARD ABOUT THE RECALL, WE TOOK THE CAR IN TO HAVE THE RECALL PROBLEM FIXED. WE TOOK IT TO SIERRA ACURA ON MAIN STREET IN ALHAMBRA, CALIFORNIA. WE WERE TOLD BY THE SERVICE DEPARTMENT TO BRING THE CAR BACK WHEN THE RECALL PROBLEM STARTS GIVING US TROUBLE. SO WE WAITED UNTIL IT GAVE US TROUBLE WHICH WAS AROUND MONDAY SEPTEMBER 29, 2008. WE TRIED TO TAKE IT TO SIERRA ACURA YESTERDAY AROUND 3:30 P.M. WE WERE TOLD TO BRING IT BACK THE NEXT DAY BECAUSE THEY WERE CLOSING IN ABOUT AN HOUR. WE COULD HAVE GOTTEN THE CAR THERE IN ABOUT 15 MINUTES, AND WERE WILLING TO LEAVE IT THERE UNTIL IT WAS FIXED. SO, WE WERE VERY DISGUSTED WITH THE SERVICE THERE AND TOOK IT TO ANOTHER DEALER THOMAS ACURA IN COVINA. THEY TOLD MY SON WHO IS THE DRIVER OF THE CAR THAT HE WOULD HAVE TO PAY 75% OF THE COST WHICH IS ABOUT $4,000.00 BECAUSE HE BROUGHT IT IN PAST THE DUE DATE OF THE RECALL. FIRST OF ALL, WE NEVER GOT A RECALL NOTICE SO WE DIDN'T KNOW WHEN THE DATE OF THE RECALL NOTICE WAS. WE HEARD ABOUT THE RECALL BY WORD OF MOUTH. SECOND, WHEN WE DID TAKE THE CAR IN A TIMELY MANNER, THEY TOLD US TO BRING IT BACK WHEN THE TRANSMISSION STARTS GIVING US TROUBLE. THIRD NOW WE HAVE TO PAY 75% OF THE COST BECAUSE OF THE ERROR OF THE ACURA SERVICE DEPARTMENT . *TR