NHTSA Complaint #10243909 — 2006 SCION XB

I WALKED INTO MY GARAGE ON 9/24/08 AND FOUND A L-SHAPED CRACK IN MY WINDSHIELD. IT STARTS FROM THE TOP OF THE WINDSHIELD ON THE DRIVER'S SIDE AND ENDS RIGHT UNDERNEATH THE REAR VIEW MIRROR. MY WINDSHIELD DID NOT HAVE A CRACK WHEN I LEFT MY CAR THE NIGHT BEFORE. IT IS A VERY FINE CRACK AND DOESN'T LOOK AS IF SOMETHING HIT IT (NO SPLINTERS IN THE GLASS). I CONTACTED SCION CORPORATE THIS ON 9/24/08 AND THEY TOLD ME TO MAKE AN APPOINTMENT WITH A SCION DEALERSHIP. THEY SAID THAT IT WOULD BE UP TO THE DEALERSHIP WHETHER THE REPLACEMENT WOULD BE COVERED BY THE WARRANTY AND IF THE DEALERSHIP DEEMS THAT IT SHOULDN'T BE, THEN I SHOULD GET AN ESTIMATE AND CONTACT THEM AGAIN WITH THE INFORMATION. THEY OPENED UP A CASE NUMBER FOR ME. I CONTACTED MILLER TOYOTA IN CULVER CITY AND TOOK MY CAR INTO THE DEALERSHIP 9/25/08 @ 1:00 PM. THE SERVICE MANAGER PROCEEDED TO RUN A BALLPOINT PIN THROUGH THE CRACK AND TOLD ME THAT IT WOULD NOT BE COVERED BECAUSE THERE WAS PITTING. I THEN REQUESTED AN ESTIMATE, WHICH CAME TO $1.019.27. THEN I CONTACTED SCION CORPORATE AGAIN AND WAS TOLD THAT THEY WOULD ARRANGE A PERSON FROM CORPORATE TO INSPECT THE WINDSHIELD. SCION CORPORATE TOLD ME THAT THE CORPORATE REP WOULD BE THERE AT NOON ON 9/29/08. I WENT TO THE DEALERSHIP ON 9/29/08 AT NOON AND THE REPRESENTATIVE WAS NOT THERE. AND SHE DIDN'T SHOW FOR ANOTHER 50 MINUTES. I TOLD THE SERVICE MANAGER THAT I WAS LEAVING AROUND 12:50 PM AND HE KEPT SAYING: "SHE WILL BE HERE ANY MINUTE". THEN AS HE GETS TO MY CAR, I SEE A SHORT ASIAN WOMAN WITH HER HAIR PULLED INTO A BUN. HE GIVES HER A PEN FROM HIS POCKET AND SHE RUNS A BALLPOINT PEN THROUGH THE CRACK (SHE SPENT 5-10 SECONDS WITH MY CAR). THE SAME SERVICE MANAGER THAT DID THE BALLPOINT PEN TEST WAS THE ONE WHO WROTE UP THE REPORT TO SAY THE SAME THING. THEY ARE UNCONSCIONABLE. THE FUNNY THING IS WHEN I WAS RESEARCHING MY CAR PURCHASE, I SAW ON EDMUNDS THAT THE 2006 SCION XB HAD PROBLEMS WITH SPONTANEOUS CRACKS FORMING IN THE WINDSHIELD. *TR