NHTSA Complaint #10243396 — 2000 FORD EXCURSION

TL*THE CONTACT OWNS A 2000 FORD EXCURSION. WHILE DRIVING 45 MPH, THE CONTACT NOTICED THAT THE WHEELS WERE LOSING AIR. HE TESTED THE RIMS BY SUBMERGING THEM IN WATER AND CONCLUDED THAT STRESS CRACKS WERE PRESENT. THE COMPANY REPLACED THE RIMS. ON ANOTHER OCCASION, WHILE DRIVING, THE RIM BLEW APART ON THE HIGHWAY. THE CONTACT PULLED ONTO THE SIDE OF THE ROAD AND HAD THE VEHICLE TOWED. THE MANUFACTURER REQUESTED THAT HE RETURN THE RIM TO HAVE IT INSPECTED AND LATER STATED THAT THE DEFECT WAS CAUSED BY THE CONTACT. THE MANUFACTURER WILL NOT RETURN THE RIM UNLESS THE CONTACT PROVIDES HIS INSURANCE INFORMATION SO THEY CAN FILE A CLAIM ON HIS BEHALF. THE CURRENT MILEAGE WAS 126,000 AND FAILURE MILEAGE WAS 124,000.