NHTSA Complaint #10243253 — 2003 TOYOTA COROLLA

TL*THE CONTACT OWNS A 2003 TOYOTA COROLLA. THE CONTACT STATED THAT THE WINDSHIELD SHATTERED IN HER FACE WHILE BACKING UP THE VEHICLE. SHE SUSTAINED MINOR CUTS ON HER FACE. A DAY PRIOR TO THE FAILURE, THE WINDSHIELD MADE A CREAKING NOISE. THE CONTACT CALLED THE INSURANCE COMPANY AND WAS INFORMED TO HAVE THE WINDSHIELD REPAIRED. SHE RECEIVED A RECALL NOTICE A YEAR LATER PERTAINING TO THE BOLTS NEAR THE DOOR AND WINDOWS. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE RECALL REPAIR PERFORMED; HOWEVER, IT WAS REPAIRED IMPROPERLY BECAUSE THE WINDOW SLIPPED OUT OF PLACE AFTERWARDS. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 55,000.