NHTSA Complaint #10243252 — 2001 CHRYSLER PT CRUISER

MY 2001 CHRYSLER PT CRUISER HAS DISCOLORATIONS (WHITE STRIPES) ON THE DARK GRAY FRONT AND BACK BUMPERS BECAUSE THE AUTO MAKER PUT PLASTIC AND TAPE ON THEM TO PROTECT THEM IN DELIVERY. THE ADHESIVE IN THE TAPE HAS DESTROYED THE FINISH ON THE GRAY PLASTIC. THIS STARTED TO SHOW UP AFTER 6 YEARS OF OWNING IT WHEN IT SAT IN THE SUN. MOST OF THE TIME I HAVE OWNED THIS VEHICLE IT WAS PARKED IN A GARAGE. FOR THE PAST YEAR IT HAS BEEN PARKED OUTSIDE. THIS WAS WHEN THE STRIPES STARTED TO SHOW UP. CHRYSLER IS AWARE OF THE PROBLEM AND SAYS THEY HAVE A "TSB" ON IT BUT SAYS THEY ARE NOT WILLING TO FIX IT AND THAT I (THE CONSUMER) HAVE TO GO BUY PRODUCTS TO FIX IT MYSELF, WHICH I DON'T UNDERSTAND HOW YOU CAN MAKE SUN BLEACHING AND FADING GO AWAY, IT'S PERMANENTLY DAMAGED. THEY STATED THAT UNDER NO CIRCUMSTANCE WILL THIS BE COVERED UNDER WARRANTY. I HAVE DRIVEN AROUND TO SEE IF OTHER PT'S ARE HAVING THE SAME PROBLEM AND EVERY PT CRUISER I HAVE SEEN WITH A GRAY PLASTIC BUMPER HAS THE SAME DEFECT. I HAVE TAKEN PHOTOS OF 5 DIFFERENT ONES JUST TODAY. THIS IS IRRESPONSIBLE FOR CHRYSLER TO DENY THEY ARE AT FAULT WHEN CLEARLY THEY CAUSED THE PROBLEM BY PUTTING TAPE ON OUR BUMPERS. IF MY CAR HAD BEEN IN TO A REPAIR SHOP AND THEY HAD PLACED TAPE ON THE BUMPERS THEY WOULD BE RESPONSIBLE AND LIABLE FOR THEIR ACTIONS. I AM FRUSTRATED THAT THEY WON'T DO ANYTHING TO FIX THIS PROBLEM. THESE DISCOLORATIONS ARE A PERMANENT PROBLEM AND ARE SUN BLEACHED, THEY WON'T JUST GO AWAY. I WOULD LIKE MY BUMPERS EITHER REPLACED OR PAINTED TO MATCH THE REST OF THE CAR. I AM ALSO SPREADING THE WORD TO OTHER PT CRUISER OWNERS, IN HOPES THAT CHRYSLER WILL SEE THAT THIS IS A BIG PROBLEM AND IS NOT GOING TO GO AWAY ON ITS OWN. THIS WILL CAUSE A FINANCIAL HARDSHIP ON MY FAMILY TO REPAIR THIS OURSELVES. *TR