NHTSA Complaint #10243098 — 2003 FORD EXPLORER

AS MY DAUGHTER AND I WERE BACKING OUT OF A PARKING STALL, MY VEHICLE ALL OF A SUDDEN CAUGHT OFF. WE WERE UNABLE TO GET IT RESTARTED. AFTER MECHANICS CHECKED IT OUT, I WAS TOLD IT WAS THE MOTOR. DIFFICULT TO UNDERSTAND, BECAUSE WE HAVE ONLY 38,208 MILES ON OUR 2003 FORD EXPLORER; AND A WEEK BEFORE THAT WE HAD A COMPLETE OIL CHANGE. I CONTACTED OUR LOCAL FORD DEALER AS WELL AS FORD IN DETROIT AND EXPLAINED THE PROBLEM TO THEM. I TOLD THEM WE HAD NO WARNING OF A PROBLEM, THE INDICATOR NEVER CAME ON AND THERE WAS NO INDICATION AT ALL THAT WE HAD A PROBLEM, NO NOISE OR ANY SIGNS OF TROUBLE. WITH ONLY A FEW MILES ON THE CAR, I TOLD THEM I FELT IT WAS A MANUFACTURER DEFECT. BECAUSE THEY HAD NOT RECEIVED ANY CALLS SINCE MY COMPLAINTS, THEY FELT IT WAS NOT A FORD'S PROBLEM AND THAT IT WAS A SITUATION I HAD TO TAKE CARE OF. SOMETHING NEEDS TO BE DONE AND I THINK FORD SHOULD HANDLE THIS PROBLEM. NO WAY SHOULD I HAVE A PROBLEM WITH MY MOTOR WITH LESS THAN 40,000 MILES. IT'S NOT FAIR THAT I HAVE TO PAY FOR A JOB THAT I BELIEVE FORD IS RESPONSIBLE FOR. TELL ME, WHAT DO I DO? *TR