NHTSA Complaint #10242812 — 1996 SATURN SL

ON HIS WAY TO WORK ON SEPT. 16, 2008, MY BOYFRIEND HEARD A STRANGE SOUND AND THEN LOST USE OF 2,4,R GEARS. IN MORNING RUSH HOUR TRAFFIC ON US 1, HE CONTINUED TO WORK WITH THE USE OF 1,3 GEARS. WE TROUBLESHOOT ONLINE AND THROUGH FRIENDS WITH MECHANICAL EXPERIENCE AND TEMPORARILY USED A ZIP TIE CONFIRMING THAT THE DEFECTIVE PART WAS THE SHIFT CABLE BUSHING. LOCAL STORES DO NOT CARRY THE PART AS IT IS CARRIED BY DEALER ONLY. SATURN DOES NOT SELL THE PART WITHOUT THE ENTIRE ASSEMBLY (MANUAL TRANSMISSION SHIFT CABLE BUSHING WITH CLIP PART # 14043) AND HAS PRICED WITHOUT INSTALLATION AT $198.00. THE PARTS MANAGER DID NOT EVEN ASK ME FOR THE MODEL, SAID HE HAS PLENTY IN STOCK AND THAT THERE IS A MINIMUM 3 HOUR INSTALLATION WITH LABOR PRICED AT $95/HR. HE ALSO STATED THAT AS THIS IS A COMMON DEFECT HE HAS KNOWN OF PEOPLE TO USE ZIP TIES AND THEIR OWN NUT/BOLT SYSTEM TO REMEDY. UPON FURTHER INTERNET RESEARCH I HAVE FOUND THOUSANDS OF COMPLAINTS FOR THE SAME EXACT PROBLEM, SOME OWNERS WITH UNFORTUNATE OUTCOMES. IT IS A BLESSING THAT I WAS NOT DRIVING THAT DAY WITH MY 2 YOUNG CHILDREN, AS I PROBABLY WOULD HAVE LOST CONTROL OF THE VEHICLE! IT IS AMAZING TO ME THAT SATURN HAS BEEN ALLOWED TO SELL SUCH DANGEROUS VEHICLES WITH NO RECALL! MORE HORRIFYING IS THAT I FOUND THE PART AT NAPA AUTO PARTS FOR $19.95 AND SATURN INSISTS ON SELLING THE ENTIRE ASSEMBLY TAKING ADVANTAGE OF PEOPLE WHO JUST DON'T KNOW BETTER. THIS REEKS OF SCAM TO THE CRIMINAL LEVEL!!!!!!! *TR