NHTSA Complaint #10242661 — 2009 TOYOTA COROLLA

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT issue reported to NHTSA

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Complaint Details

ODI Number	10242661
Vehicle	2009 TOYOTA COROLLA
Component	SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Date of Incident	May 31, 2008
Date Filed	September 17, 2008
Mileage	630 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ND

Consumer Description

TL*THE CONTACT OWNS A 2009 TOYOTA COROLLA. IMMEDIATELY AFTER PURCHASING THE VEHICLE, THE CONTACT NOTICED THAT THE HEADREST POSITIONS HER HEAD AT A DOWNWARD ANGLE, WHICH CAUSES NECK PAIN. THE DEALER ATTEMPTED TO ADJUST THE HEADREST, BUT WAS UNSUCCESSFUL. THE CONTACT WAS INFORMED THAT SHE COULD ACTUALLY TURN THE HEADREST BACKWARDS; HOWEVER, THIS WAS NOT RECOMMENDED. THE MANUFACTURER STATED THAT THE HEADRESTS WERE DESIGNED IN THAT MANNER. THE CONTACT DECIDED TO TURN THE HEADREST IN THE BACKWARD POSITION SO THAT SHE WOULD NOT BE IN PAIN WHILE DRIVING. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 1,080 AND FAILURE MILEAGE WAS 630.

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