NHTSA Complaint #10242608 — 2004 VOLKSWAGEN BEETLE

2004 VOLKSWAGEN NEW BEETLE TURBO GLS HAS A DEFECTIVE PART PRODUCING HIGH VOLTAGE. CONSUMER WANTS TO BE REIMBURSED FOR EXPENSES AND DEPRECIATION BECAUSE THE VEHICLE WAS DAMAGED BEYOND REPAIR. *NJ THE DEALER TOLD THE CONSUMER THE VEHICLE NEEDED A NEW WINDOW MOTOR. THE CONSUMER DECIDED TO HAVE THE WORK DONE SOMEWHERE ELSE, SO THEY GAVE HER A CABLE KIT AND NOT A REGULATOR. THE OTHER REPAIR SHOP STATED IT WAS THE REGULATOR THAT WAS DEFECTIVE. THE CONSUMER ALSO STATED THE VEHICLE WOULD NOT START. THE CONSUMER RECEIVED A SECOND OPINION AFTER THE ORIGINAL DEALER IMPLIED SHE HAD DONE SOMETHING WRONG. IT WAS DETERMINED THAT SOMETHING WAS OVERCHARGING THE ALTERNATOR, WHICH TURNED OUT THAT A NEW BATTERY WAS NEEDED. A COUPLE OF DAYS LATER, THE VEHICLE WOULD NOT START AGAIN, THE CONSUMER WAS INFORMED THE WINDOW MOTOR WAS CAUSING HIGH VOLTAGE EVEN WHEN THE VEHICLE WAS SHUT OFF; IT WAS DRAINING THE POWER. THE CONSUMER STATED THE DEALER REFUSED TO ACCEPT RESPONSIBILITY FOR LEAVING THE DEFECTIVE WINDOW MOTOR IN THE VEHICLE. *JB