NHTSA Complaint #10242517 — 2008 KAWASAKI CONCOURS 14

I OWN A 2008 KAWASAKI CONCOURS 14 MOTORCYCLE. I HAVE TWICE REPORTED A MALFUNCTION OF THE FRONT BRAKES TO THE DEALER, AND HAVE CALLED KAWASAKI MOTORS CORP IN IRVINE, CA TO NO AVAIL. I REPORTED AT THE 8 THOUSAND MILE SERVICE THAT WHEN THE FRONT BRAKE IS APPLIED THE MOTORCYCLE VIBRATES AND SHUDDERS. THE DEALER DECLARED THIS "NORMAL" DUE TO THE "RATCHETING" OF THE FLOATING CALIPER/ROTOR ASSEMBLY. I AGAIN REPORTED THE CONDITION AT THE 12 THOUSAND MILE SERVICE, ONLY NOW THE CONDITION HAS WORSENED FROM VIBRATION TO THE FRONT BRAKE "GRABBING" AT ALL SPEEDS AND IF THE BRAKES ARE APPLIED HEAVILY BETWEEN 45 TO 60 MPH THE MOTORCYCLE VIBRATES AND SHUDDERS VERY BADLY. THE FRONT BRAKE GRABS SO BADLY THAT AT SLOW SPEEDS DURING A LIGHT APPLICATION, WHEN THE BRAKE "GRABS", IT ACTUALLY COMPRESSES THE FRONT FORKS, CAUSING THE FRONT END TO "DIP". AN ACCIDENT WAITING TO HAPPEN. THE KAWASAKI DEALER HAS STATED THAT THIS IS NORMAL, AND CAN'T CONFIRM OR VALIDATE MY COMPLAINT. WHEN KAWASAKI MOTORS CORPORATION WAS CONTACTED, THE CUSTOMER SERVICE REPRESENTATIVE STATED (AFTER I ASKED HIM TO CONTACT THE SERVICING DEALER TO PROVIDE TECHNICAL HELP) "IF I CONTACT THEM IT WILL ONLY MAKE THEM MAD". I THEN ASKED IF THERE WAS ANY TECHNICAL BULLETINS REGARDING THIS PROBLEM, AND I DID NOT RECEIVE A REPLY. I HAVE TRIED TO GET KAWASAKI TO HELP ME WITH THIS SAFETY ISSUE TO NO AVAIL. WHEN I SEARCHED ON-LINE FOR OTHER OWNERS WITH THE SAME PROBLEM, I FOUND THEM. THERE IS A KNOWN DEFECT IN THE FRONT ROTORS. THEY WARP ON THIS MOTORCYCLE, AS THE ROTORS THAT ARE USED ARE PRODUCED FOR A LIGHTER MOTORCYCLE, NOT A HEAVIER "SPOT-TOURING" MOTORCYCLE MEANT TO BE RIDDEN WITH EXTRA LUGGAGE AND/OR AN EXTRA PASSENGER. THE MOTORCYCLE IS UNSAFE TO RIDE IN THIS CONDITION, AND KAWASAKI NEEDS TO BE HELD RESPONSIBLE. *TR