NHTSA Complaint #10242060 — 2004 CHEVROLET SILVERADO

ON AUG 13, 2008 AT APPROX MIDNIGHT OUR TRUCK WHICH WAS PARKED IN OUR DRIVEWAY STARTED ON FIRE. IT DID DAMAGE TO THE ENGINE AND WE BELIEVE IT STARTED WITH THE GLOW PLUG RELAY SWITCH OR SOMETHING ELECTRIC COVERED BY POWER TRAIN WARRANTY. TODAY IS SEPT 13TH AND WE JUST RECEIVED A LTR FROM GM THAT THEY ARE NOT TAKING ANY RESPONSIBILITY. WE ARE FRUSTRATED AND THE TRUCK IS DAMAGED AND WE DO NOT BELIEVE WE WILL BE MADE WHOLE AS THE INSURANCE WANTS TO TOTAL AND PAY ONLY THE MARKET VALUE WHICH IS MUCH LESS THAN BLUE BOOK. WE ARE WITHOUT A VEHICLE AND GM HAS BEEN LESS THAN RELUCTANT TO RESPOND TO CALLS, ETC. THE TRUCK HAS BEEN SITTING AT DEALER FOR A MONTH WAITING FOR SOMEONE FROM GM TO INSPECT TO VALIDATE FIRE DEPT REPORT AND ACCEPT RESPONSIBILITY. I AM DISGUSTED WITH THEIR CUSTOMER SERVICE AND THE FACT THAT YOU CANNOT TALK TO ANYONE WITH AUTHORITY. THIS IS THEIR PROBLEM AND THEY DON'T WANT TO TAKE ANY ACTION. I FOUND ANOTHER INDIVIDUAL HAD THE SAME PROBLEM WITH THEIR TRUCK. OUR TRUCK IS LIKE BRAND NEW. IT WAS PURCHASED BRAND NEW AND IT IS A 2004 DURAMAX WITH 46,000 MILES IN MINT CONDITION. CAN YOU HELP US? *TR