NHTSA Complaint #10241723 — 2004 CHEVROLET MALIBU

TL*THE CONTACT OWNS A 2004 CHEVROLET MALIBU. WITHIN 60 DAYS OF PURCHASING THE VEHICLE, THE CONTACT HEARD A LOUD THUD COMING FROM THE FRONT END OF THE VEHICLE. SHE TOOK THE VEHICLE TO FIRESTONE AND THEY DISCOVERED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER STATED THAT THE BUSHINGS WERE FAILING. THE CONTACT WAS ADAMANT ABOUT HAVING THE VEHICLE FURTHER INVESTIGATED. THE DEALER CONFIRMED THAT THE RACK AND PINION FAILED AND MADE THE REPLACEMENT. IN LESS THAN A YEAR AFTER THE REPLACEMENT, THE RACK AND PINION FAILED AGAIN. THE INDEPENDENT DEALER STATED THAT THE MANUFACTURER WAS AWARE OF THE FAILURE WITH THE RACK AND PINION; HOWEVER, NOTHING COULD BE DONE. A SECOND REPLACEMENT WAS ALSO RECOMMENDED AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS 41,200 AND CURRENT MILEAGE WAS LESS THAN 54,000.