NHTSA Complaint #10241660 — 2003 FORD FOCUS

I OWN A 2003 FORD FOCUS AND HAD TO SPEND $360 TO HAVE MY IGNITION CYLINDER REPLACED AS MY STEERING WHEEL HAD LOCKED AND THE KEY UNABLE TO TURN AND START THE CAR WHEN THE CAR HAD JUST WORKED FINE THE PREVIOUS DAY. LUCKILY, IT WAS STILL WARM OUTSIDE AND I WAS NOT STRANDED IN A REMOTE PLACE IN A STORM OR IN WINTER WHERE HARM COULD BEFALL SOMEONE. I COULDN'T FIGURE OUT WHAT WAS WRONG OR WHAT I NEEDED TO DO, BUT I COULDN'T UNLOCK THE STEERING WHEEL. I EVEN CALLED THE FORD COMPANY WHO STATED THERE WAS NOT ANYTHING THEY COULD DO EXCEPT THAT IT SHOULD BE TAKEN TO A DEALER. I CALLED A FORD DEALERSHIP WHOSE SERVICE DIRECTOR DID NOT SEEM SURPRISED BY WHAT WAS WRONG WITH MY STEERING WHEEL, EVEN SAYING THAT PROBABLY THE IGNITION CYLINDER WOULD NEED TO BE REPLACED AND THAT THE PART WOULD USUALLY COST $350-400 TO REPAIR. HE SAID THAT HE HAD REPLACED QUITE A FEW FOR THE FOCUS. THEN I WENT ONLINE AND FOUND OUT THAT MANY PEOPLE HAVE HAD THIS SAME PROBLEM, OVER AND OVER AGAIN, SOME HAVING REPLACED THIS ONE PART 4-5 TIMES. FOR SOME REASON THIS PART HAS NEVER BEEN RECALLED EVEN THOUGH IT IS A SERIOUS ENGINEERING FLAW WITH POSSIBLE SERIOUS RAMIFICATIONS IN STRANDING PEOPLE UNEXPECTEDLY AND WITHOUT WARNING. SOMETHING SHOULD BE DONE AND SO I AM TURNING TO YOU TO MAKE THE FORD COMPANY OWN UP TO THEIR DESIGN FLAW CONCERNING ITS CAR, THE FORD FOCUS CONCERNING ITS IGNITION CYLINDER. WHEN THE LOCKSMITH CAME AND REPLACED THE CYLINDER HE DEMONSTRATED WHY THE PART WAS DEFECTIVE. IT HAS SOMETHING TO DO WITH THE TUMBLER MECHANISM IN THE CYLINDER. *TR