NHTSA Complaint #10241646 — 2003 FORD FOCUS POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10241646
Vehicle	2003 FORD FOCUS
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	August 23, 2008
Date Filed	September 9, 2008
Mileage	26,452 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

I PURCHASED MY CAR A YEAR AGO. IT HAS 26,452 MILES ON IT. I WAS ON THE INTERSTATE WHEN A WARNING LIGHT CAME ON. I PULLED OVER, TURNED THE CAR OFF AND BACK ON AGAIN AND THE LIGHT WAS OUT. I CONTINUED ON. A DAY LATER THE SAME THING HAPPENED. I TOOK IT TO THE GARAGE AND THEY PULLED THE CODES THAT SAID THE GEAR RATIO WAS INCORRECT IN 2ND AND 3RD. I TOOK IT TO THE DEALER AND WAS TOLD THE TRANSMISSION NEEDED TO BE REPLACED....AFTER 26,000 MILES??? MY POWERTRAIN WARRANTY HAD EXPIRED ABOUT A MONTH PRIOR. I CALLED FORD. THEY REFUSED TO HELP ME IN ANY WAY AND EVEN WENT SO FAR AS TO SAY MY DRIVING HAD CAUSED THE FAILURE. THEY ALSO FLAT OUT LIED AND TOLD ME THE WARRANTY WAS FOR ONLY 3/36,000 WHEN I HAVE A NEWS RELEASE FROM FORD STATING IT IS FOR 5/100,000. I DID GET THE TRANSMISSION REPLACED AT THE COST OF $3600. FORD STILL REFUSES TO ACKNOWLEDGE THAT THEY OBVIOUSLY MADE A MALFUNCTIONING TRANSMISSION. *TR

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