NHTSA Complaint #10241591 — 2007 CHEVROLET IMPALA

TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT THE BRAKES WOULD SQUEAK VERY LOUDLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER STATED THAT THE BRAKES WERE LUBRICATED AND SHOULD BE FINE. TWO MONTHS LATER, THE TIRE PRESSURE SENSOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER PLACED AIR INTO THE TIRE AND THE SENSOR WARNING LIGHT ILLUMINATED AGAIN. THE DEALER STATED THAT THE SENSOR MALFUNCTIONED; THEREFORE, IT WAS REPLACED AND RECALIBRATED. THE CONTACT THEN BEGAN TO HEAR A RATTLING NOISE COMING FROM THE REAR PASSENGER SIDE. THE DEALER STATED THAT THE BRACKET FOR THE EXHAUST MANIFOLD MALFUNCTIONED AND WAS REPAIRED. THE LATCH MECHANISM ON THE DRIVER'S SIDE DOOR MALFUNCTIONED AND CAUSED THE DOOR TO SHAKE RAPIDLY WHILE IN MOTION. THE DEALER REPLACED THE DOOR LATCH. WHILE DRIVING 40 MPH, HE SUDDENLY DEPRESSED THE BRAKE PEDAL TO AVOID A CRASH ON THE INTERSTATE. THE DRIVER'S SEAT BRACKET SNAPPED AND THREW THE CONTACT BACKWARDS INTO THE REAR SEAT. THE PASSENGER IN THE VEHICLE GRABBED THE STEERING WHEEL TO AVOID A CRASH. THE CONTACT WAS COMPLETELY DISPLACED FROM THE NORMAL DRIVING POSITION. THE VEHICLE WAS TOWED TO THE DEALER AND WAS UNABLE TO BE DRIVEN. THE DEALER STATED THAT THE SEAT NEEDED TO BE REPLACED, BUT MADE THE NECESSARY REPAIRS IN ORDER FOR THE VEHICLE TO BE DRIVEN AGAIN. THE FAILURE MILEAGE WAS 100 AND CURRENT MILEAGE WAS 21,932.