NHTSA Complaint #10241429 — 2007 BUICK TERRAZA

WE HAVE A 2007 BUICK TERRAZA CX WITH 11,000 MILES, WHICH WAS OUR WORST MISTAKE. IT WAS A PROGRAM VEHICLE. WE HAVE CONTINUALLY HAD PROBLEMS WITH THE AUTOMATIC DOOR MALFUNCTIONING. IT HAS BEEN TAKEN APART AND EVERYTHING REPLACED AND STILL IT DOES NOT WANT TO SHUT. THE SERVICE TRACTION LIGHT COMES ON ALONG WITH THE PUMP AT A TIME WHEN IT WANTS TO. USUALLY WHEN THE DEALER IS CLOSED. THEN IT GOES OFF WITHOUT THROWING ANY CODES. THE ENGINE IS RIDING ROUGH BUT THE COMPUTER SHOWS NOTHING. THE GAS MILEAGE IS REALLY DOWN. WE HAVE BEEN IN CONTACT WITH BBB AUTOLINE AND ILLINOIS ATTORNEY GENERAL. THERE IS A SERIOUS PROBLEM WITH THIS DOOR. IT IS A MATTER OF TIME BEFORE IT DECIDES TO OPEN WHILE I AM DRIVING WITH MY CHILDREN. I HAVE HAD IT INTO THE DEALER PROBABLY OVER 30 TIMES OR MORE. THE RECORDS SHOW JUST WHEN SOMETHING WAS REPLACED BUT NOT WHEN THE DEALER TRIED TO FIX IT KNOWING THEY WOULD NOT GET PAID. I HAVE DONE MY OWN INVESTIGATION AND FOUND THIS HAS BEEN A CONTINUAL PROBLEM SINCE 2005 IN BUICKS AND CHEVROLETS AND OTHERS WITH THIS DOOR. THERE IS A MAJOR PROBLEM THAT NEEDS TO BE ADDRESSED. THEIR (GM) FIX IS THE SENSORS BUT I HAVE HAD THEM REPLACED AND STILL IT DOES NOT WORK RIGHT. I JUST WANT GM TO TAKE IT BACK AND TRY TO FIND THE MAJOR PROBLEM TO BE ABLE TO FIX ALL THE OTHERS WITH THIS PROBLEM. THIS IS PROBABLY FALLING ON DEAF EARS LIKE EVERYTHING ELSE WE'VE TRIED TO DO. WE LIVE ON ONE INCOME WHILE HOMESCHOOLING 3 KIDS AND TAKING CARE OF A MOTHER-IN-LAW WITH ALZHEIMERS. I NEED A SAFE DEPENDABLE VEHICLE AND THIS ONE IS NOT. PLEASE HELP US. *TR