NHTSA Complaint #10241419 — 1999 HONDA ACCORD

BELOW ARE BITS OF A LETTER I SENT IN AS PART OF A SURVEY TO THE HONDA DEALER: THE HONDA (H) DEALER IN FTWALTONBEACH, FL REFUSED TO REPLACE THE RECALL PART. I HAVE EMAILS AND NUMEROUS ATTEMPTS TO HAVE IT REPLACED; ONCE I DISCOVERED THERE WAS A RECALL PART, HONDA STILL WOULDN'T AGREE TO FIX IT. INITIALLY, I THOUGHT THEY COULDN'T FIX MY CAR PROBLEM, SO I BOUGHT A HAYNES MANUAL, SEARCHED THE WEB AND ATTEMPTED TO DIAGNOSE IT MYSELF. THAT IS HOW I FOUND OUT ABOUT THE RECALL. I CONTACTED THEM ABOUT MY DISCOVERY, AND THEY TOLD ME I WOULD HAVE TO PAY FOR A DIAGNOSTIC (WHICH WAS INDICATED TO ME THAT I WOULD HAVE TO PAY FOR) TO DETERMINE IF THE PART TRULY NEEDED REPLACING. THEY REFUSED TO REPLACE THE PART. THEY STATED THE PART HAD BEEN REPLACED ONLY 1/2 WAY THROUGH MY STRUGGLE TO GET THEM TO REPLACE IT. I WAS TOLD BY H CORP. THAT IT HAD NOT BEEN REPLACED. HONDA.COM INDICATED THAT IT NEEDED REPLACING, AND THEN MIRACULOUSLY MID-WAYS THROUGH MY BATTLE WITH GSH IT SHOWS UP IN THE COMPUTER AS HAVING BEEN REPLACED. I HAVE HAD THE CAR SINCE BEFORE THE RECALL. I KNOW FOR A FACT THAT IT HAD NOT BEEN REPLACED. I DO WONDER HOW MANY OTHER WOMEN AND UNSUSPECTING MEN THEY HAVE GOUGED IN THE POCKET TO RANDOMLY REPLACE GOOD PARTS ($1000 - $2000 FOR ME). MY CAR FINALLY BROKE DOWN (WOULDN'T CRANK); I WAS W/OUT A VEHICLE FOR 1 WEEK; ONE OF MY FRIENDS HAD IT TOWED TO HER CAR DEALER. HE RAN A DIAGNOSTIC WHICH INDICATED THE RECALL PART NEEDED REPLACING, DAH. HE REPLACED THE RECALL PART. IT HAS BEEN ABOUT 2 MTHS NOW & NO CAR PROBLEMS AT ALL; WHERE BEFORE IT HAD GOTTEN TO THE POINT THAT IT WAS SHUTTING OFF ON ME AT LEAST ONCE ABOUT EVERY 30 M. I HAVE EMAILS WITH GSH, NOTES FROM PHONE CONVERSATIONS WITH BOTH GSH AND KAI, NOTES FROM VISITS TO GSH W/ THE SERV. DEPT. MANAGER AND THE GSH MANAGER, RECEIPTS FOR THE REPLACEMENT OF IN WARRANTY PARTS & RANDOMLY REPLACED NEW PARTS, A COPY OF THE FAX I SENT KAI AND A CONFIRM. INDICATING IT WENT THROUGH, IN ADDITION TO HAVING PRINTOUTS OF MY SEARCHES ON THE WEB. *TR