NHTSA Complaint #10241299 — 2005 VOLKSWAGEN JETTA

THE FUSE FOR THE REAR WINDOW DEFROSTER MELTED INTO THE FUSE BOX. I CALLED VW AND THEY INFORMED ME THAT WHEN THEY MANUFACTURED THE VEHICLE THEY PLACED A 25 AMP FUSE IN THE FUSE BOX AND IT SHOULD BE CHANGED TO A 30 AMP. THEY INFORMED ME THAT I CAN DO THIS MYSELF SINCE THERE WAS A TECHNICAL SERVICE BULLETIN PLACED ON THIS. I TOLD THEM THERE WAS NO WAY THAT I CAN GET THE FUSE OUT SINCE IT IS MELTED INTO THE FUSE BOX, AND THEY INFORMED ME THAT I WOULD HAVE TO PAY TO HAVE THE FUSE BOX REPLACED. I DO NOT UNDERSTAND HOW I AM RESPONSIBLE FOR SOMETHING THAT I NEVER DID. I CANNOT USE MY REAR WINDOW DEFROSTER, HEATED SEATS AND MY HEATED WINDSHIELD WASHERS DON'T EVEN WORK. I HAVE WENT THE ROUNDS WITH VOLKSWAGEN AND THEY STICK TO TELLING ME THAT I AM RESPONSIBLE FOR THE COSTS IN REPLACING THE FUSE BOX. ITS LIKE THEY ARE TELLING ME THAT I BUILT THE CAR AND I PLACED THE WRONG FUSE. IF I DID BUILD THE CAR AND PLACE THE WRONG FUSE IN THE CAR I WOULD PAY FOR THE DAMAGES ASSOCIATED WITH THIS, BUT I DID NOT BUILD IT VW BUILT IT AND I FEEL THEY NEED TO TAKE RESPONSIBILITY FOR PLACING THE WRONG FUSE IN THE FUSE BOX. *TR