NHTSA Complaint #10240674 — 2005 TOYOTA AVALON STEERING

Complaint Details

ODI Number	10240674
Vehicle	2005 TOYOTA AVALON
Component	STEERING
Date of Incident	August 27, 2008
Date Filed	September 2, 2008
Mileage	53,124 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

STEERING COLUMN IS DEFECTIVE PER DEALER. I NOTICED A CLUNKING SOUND AND VIBRATION AS I WAS DRIVING. I ASKED DEALER TO CHECK IT OUT. THEY ADVISED ME I NEEDED A NEW STEERING COLUMN AT A COST OF $1835. THEY TOLD ME IT WOULD ONLY GET WORSE IF IT WAS NOT REPAIRED. AFTER SEVERAL PHONE CALLS BETWEEN ME , THE DEALER AND TOYOTA NORTH AMERICA REGARDING WARRANTY AND SAFETY ISSUES, I APPROVED THE REPAIR. THE REPAIR [ REPLACE THE STEERING COLUMN] WAS COMPLETED ON AUGUST 28, 2008 AND I HAVE THE REPLACED PARTS. I PAID THE BILL. I BELIEVE THAT THIS IS SAFETY ISSUE AND SHOULD BE COVERED BY TOYOTA EVEN IF THE VEHICLE IS 5 MONTHS OUT OF WARRANTY. *TR

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