NHTSA Complaint #10240625 — 2005 CHRYSLER 300

MY CAR IS STUCK IN PARK AND HAD TO BE TOWED TO A MECHANIC. THE MECHANIC TOLD ME THAT THE PART NEEDED WAS PART OF A RECALL. WHEN I CALLED CHRYSLER THEY TOLD ME THAT EVEN THOUGH THERE IS A RECALL MY CAR WAS NOT PART OF THE BATCH. THEY STATED THAT THEY PICK A CERTAIN AMOUNT OF CARS TO BE PART OF THE RECALL BUT THAT THE OTHER ONES GET OMITTED. I CALLED CHRYSLER AND THEY GAVE ME A CASE NUMBER 17859460 AND WHEN I ASKED TO SPEAK TO A MANAGER THEY HUNG UP ON ME. I DON'T FEEL THAT IT IS FAIR THAT I NEED TO PAY FOR THE PART AND LABOR BECAUSE CHRYSLER DECIDED THAT MY CAR WAS NOT PART OF THE BATCH. CHRYSLER WANTS ME TO HAVE TO PAY FOR THE PARTS SO THAT THEY CAN MAKE MONEY OFF OF ME BUT I FEEL THAT THEY NEED TO TAKE RESPONSIBILITY FOR SOMETHING THAT THEY ARE IN DEFAULT FOR. *TR