NHTSA Complaint #10240250 — 2005 BMW Z4

ON AUGUST 7, 2007 I TOOK MY CAR TO STERLING BMW IN NEWPORT BEACH, CA BECAUSE I NOTICED THE AIRBAG MALFUNCTION LIGHTS WERE ON ALONG WITH OTHER ELECTRICAL ISSUES. AFTER THEY HAD INSPECTED MY VEHICLE FOR THREE DAYS I WAS INFORMED THAT THE AIRBAG/ELECTRICAL PROBLEM WOULD NOT BE COVERED BY THE BMW FACTORY WARRANTY, AND THE SERVICE DEPARTMENT RECOMMENDED THAT I FILE A CLAIM WITH MY INSURANCE CARRIER. OBVIOUSLY MY INSURANCE COMPANY DENIED THE CLAIM, BECAUSE AUTOMOBILE INSURANCE DOES NOT COVER LOSS DUE TO WEAR AND TEAR, MECHANICAL OR ELECTRICAL BREAKDOWN/FAILURE. IN ADDITION, STERLING BMW CHARGED ME $260.00 FOR THE LOANER CAR THEY PROVIDED FOR THE THREE DAYS WHILE MY CAR WAS BEING INSPECTED. STERLING BMW GAVE ME A VERBAL ESTIMATE OF APPROXIMATELY $10,000.00 IN ADDITIONAL WORK NEEDED TO REPAIR ALL THE ELECTRICAL/AIRBAG ISSUES. WHEN I TOOK THE CAR TO IRVINE BMW FOR ANOTHER ESTIMATE, THEY ADVISED ME THAT THEY COULD TAKE CARE OF THE PROBLEM, HOWEVER AFTER THREE DAYS I WAS AGAIN INFORMED THAT THEY THE AIRBAG/ELECTRICAL PROBLEM WOULD NOT BE COVERED UNDER THE WARRANTY. I MOVED TO CALIFORNIA ABOUT ONE YEAR AGO AND PURCHASED THIS VEHICLE ON FROM EXCALIBUR IMPORTS IN STUDIO CITY, CA ON MARCH 28, 2006. ALTHOUGH MY PREVIOUS VEHICLE WAS A MERCEDES BENZ, I DECIDED TO PURCHASE A BMW AND BENEFIT FROM THE EXTRAORDINARY CUSTOMER SERVICE OF BMW. THIS IS, IN FACT, MY FIRST EXPERIENCE WITH BMW. I HAVE ALWAYS TAKEN EXCELLENT CARE OF MY CAR; IT HAS ALWAYS BEEN GARAGED, AND MAINTAINED BY BMW DEALERS. I HAVE ALWAYS USE PREMIUM GAS TO ENSURE QUALITY OF PERFORMANCE AND MAINTENANCE. TO MY REGRET, I HAVE BEEN DRIVING THIS CAR FOR OVER A YEAR WITHOUT AIRBAG PROTECTION. THE NATURE OF MY JOB REQUIRES ME TO COMMUTE OVER 100 MILES PER DAY ON THE FREEWAY. PLEASE BE ADVISED THAT MY FAMILY AND I ARE EXTREMELY WORRIED ABOUT THE RISKS THAT I AM TAKING BECAUSE OF BMW'S FAILURE TO PROPERLY MAINTAIN MY VEHICLE. I AM A SINGLE MOTHER OF THREE AND FIND I AM NOW AFRAID OF DRIVING BECAUSE OF THE CONSEQUENCES OF AN ACID. *TR