NHTSA Complaint #10239939 — 2000 DODGE CARAVAN

I AM HAVING DIFFICULTIES WITH MY VEHICLE BEING ON A RECALL LIST. CAN A CAR DEALERSHIP REFUSES TO FIX A PART ON A NATIONWIDE RECALL LIST? I HAVE A 2000 DODGE CARAVAN. FOR THE PAST FIVE YEARS, THE HORN, TURN SIGNALS, DASH LIGHTS WOULD BECOME INOP BUT THE CAR WOULD START UP. USUALLY I WOULD HAVE TO TURN THE ENGINE COMPLETELY OFF AND JOLT THE TILT WHEEL UP AND DOWN FOR IT TO OVERCOME THIS DEFECT. IT DOES THIS INTERMITTENTLY - WOULD BE FINE FOR WEEKS AND THEN ACT UP. NOW, A NEW PROBLEM IS OCCURRING - TURNING THE IGNITION KEY IS NOT STARTING THE VAN. AGAIN, IF I PLAY WITH THE TILT WHEEL AND KEEP ON TURNING THE KEY, IT WILL THEN START. I TOOK IT TO A AUTOMOTIVE REPAIR PLACE AND THEY TOLD ME ITS THE 'CLOCKSPRING'. THEY TOLD ME IT IS ON A NATIONWIDE RECALL SINCE 2004. I NEVER GOT A NOTICE ABOUT THIS RECALL. I'VE OWNED THE CAR SINCE 2002. SO, I TOOK IT TO JEFF WYLER'S CAR DEALERSHIP (SPRINGIFIELD, OHIO) AND THEY REFUSED TO REPLACE THE CLOCKSPRING. "THE DEFECT IS INTERMITTENT AND THIS RECALL MUST BE FOR THE COMPONENT TO BE A TOTAL FAILURE BEFORE REPLACING", ACCORDING TO THEM. I AM NOT GOING TO WAIT FOR THE CAR'S CLOCKSPRING TO FAIL AND ALSO, THEY CAN'T FIND OUT WHY IT IS NOT TURNING ON - BECAUSE THIS PROBLEM IS NOT RELATED TO THE CLOCKSPRING. ARE THEY PERMITTED TO REFUSE TO REPLACE A RECALL PART? I THINK THE TWO PROBLEMS ARE RELATED. I DO NOT WANT THE CLOCKSPRING PROBLEM TO BE PUT OH HOLD UNTIL THERE IS A 'TOTAL FAILURE." MY WIFE IS THE PRIMARY DRIVER. *TR