NHTSA Complaint #10239770 — 1997 HONDA CR-V

TL*THE CONTACT OWNS A 1997 HONDA CR-V. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE COMPLETELY SHUT DOWN. THE FAILURE OCCURRED MANY TIMES WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD, SHIFTED, AND ATTEMPTED TO RESTART THE VEHICLE. INITIALLY, HE WOULD BE ABLE TO RESTART THE VEHICLE AFTER 2 OR 3 ATTEMPTS. THE FAILURE PROGRESSIVELY WORSENED AND TOOK 20-30 ATTEMPTS TO START AGAIN AND WOULD ONLY DRIVE A FEW FEET AFTERWARDS. THE FAILURE OCCURRED APPROXIMATELY 20 TIMES; THEREFORE, HE STOPPED USING THE VEHICLE. AFTER THE CONTACT REPLACED THE FUEL FILTER AND FUEL PUMP, WHICH DID NOT REMEDY THE ISSUE, THE VEHICLE WAS TOWED TO THE DEALER. THEY STATED THAT THE IGNITION SWITCH FAILED. THE DEALER REFERENCED NHTSA CAMPAIGN ID NUMBER 02V120000 (ELECTRICAL SYSTEM:IGNITION:SWITCH), BUT THEY DID NOT REPAIR THE VEHICLE UNDER THE RECALL. INSTEAD, THE CONTACT WAS CHARGED OVER $300. HE SPOKE WITH THE MANUFACTURER AND FILED A CASE. THE FAILURE MILEAGE WAS 125,000 AND CURRENT MILEAGE WAS APPROXIMATELY 125,500.